MCQ Training Ltd

Aidan  House

Sunderland Road

Gateshead

NE8 3HU

 

Also at:

MCQ Training Ltd

The TAD Centre

Ormesby Road

Middlesbrough

TS3 7SF

Company Details:

Company Number: - 11792878

Telephone - 0191 265 3003

E Mail - info@mcqtraining.com

©2019 by MCQ Training

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Conflict Resolution in the Workplace

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

 

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

 

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Modules

  1. The Causes and Symptoms of Conflict at Work

  2. Resolving Conflict

  3. The Five Conflict Modes

  4. Using the Modes

  5. Assertiveness

  6. Making Positive Outcomes

Price

£35.00

Duration

45 mins*

Accreditation

Approved by CPD

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

System requirements