MCQ Training Ltd

Aidan  House

Sunderland Road

Gateshead

NE8 3HU

 

Also at:

MCQ Training Ltd

The TAD Centre

Ormesby Road

Middlesbrough

TS3 7SF

Company Details:

Company Number: - 11792878

Telephone - 0191 265 3003

E Mail - info@mcqtraining.com

©2019 by MCQ Training

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Level 2 Diploma for Customer Service Practitioners

The City & Guilds Level 2 Diploma for Customer Service Practitioners qualification is for individuals working within a customer service environment. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

This qualification has been developed to support learners completing the Customer Service Practitioner Apprenticeship Standard and covers the knowledge and skills of the standard. The qualification can also be delivered as a stand-alone qualification, designed for those learners wishing to gain a nationally recognised qualification in customer service.

Modules

The qualification covers a range of topics:

  • Developing self to achieve targets and goals

  • Recognition of regulations and legislation within own organisation

  • Principles of business

  • Contributing to a customer focused experience

  • Providing customer service

  • Managing customer expectations

Price

£1,300

Duration

6-12 mths

Accreditation

Approved by City & Guilds

Access to a PC / LapTop

Internet connection

System requirements