Level 2 Diploma for Customer Service Practitioners
The City & Guilds Level 2 Diploma for Customer Service Practitioners qualification is for individuals working within a customer service environment. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
This qualification has been developed to support learners completing the Customer Service Practitioner Apprenticeship Standard and covers the knowledge and skills of the standard. The qualification can also be delivered as a stand-alone qualification, designed for those learners wishing to gain a nationally recognised qualification in customer service.
The qualification covers a range of topics:
Developing self to achieve targets and goals
Recognition of regulations and legislation within own organisation
Principles of business
Contributing to a customer focused experience
Providing customer service
Managing customer expectations
Approved by City & Guilds
Access to a PC / LapTop