
Online learning
developed for Business Skills
Anti Harassment and Bullying
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Accreditation
Approved by CPD
Duration
32 mins*
Price
£35.00
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Accreditation
Approved by CPD
Duration
45 mins*
Price
£35.00
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Accreditation
Approved by CPD
Duration
75 mins*
Price
£35.00
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.
Accreditation
Approved by CPD
Duration
80 mins*
Price
£35.00
Developing Good Employee Relations
This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.
Accreditation
Approved by CPD
Duration
45 mins*
Price
£35.00
Developing Teamwork
This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Accreditation
Approved by CPD
Duration
30 mins*
Price
£35.00
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Accreditation
Approved by CPD
Duration
45 mins*
Price
£35.00
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Accreditation
Approved by CPD
Duration
110 mins*
Price
£35.00
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Accreditation
Approved by CPD
Duration
70 mins*
Price
£35.00
Facebook for Business
Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Accreditation
Approved by CPD
Duration
80 mins*
Price
£90.00