MCQ Training Ltd

Aidan  House

Sunderland Road

Gateshead

NE8 3HU

 

Also at:

MCQ Training Ltd

The TAD Centre

Ormesby Road

Middlesbrough

TS3 7SF

Company Details:

Company Number: - 11792878

Telephone - 0191 265 3003

E Mail - info@mcqtraining.com

©2019 by MCQ Training

Online learning

developed for Business Skills

Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Accreditation 

Duration

Price

£35.00

32 mins*

Approved by CPD

Conflict Resolution in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Accreditation 

Duration

Price

£35.00

45 mins*

Approved by CPD

Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

Accreditation 

Duration

Price

£35.00

75 mins*

Approved by CPD

Data Protection in the Workplace

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.

Accreditation 

Duration

Price

£35.00

80 mins*

Approved by CPD

Developing Good Employee Relations

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Accreditation 

Duration

Price

£35.00

45 mins*

Approved by CPD

Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Accreditation 

Duration

Price

£35.00

30 mins*

Approved by CPD

Disciplinary Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Accreditation 

Duration

Price

£35.00

45 mins*

Approved by CPD

Effective Delegation

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...

Accreditation 

Duration

Price

£35.00

110 mins*

Approved by CPD

Equality, Diversity and Discrimination

In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Accreditation 

Duration

Price

£35.00

70 mins*

Approved by CPD

Facebook for Business

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.

Accreditation 

Duration

Price

£90.00

80 mins*

Approved by CPD