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Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.


But how is this done?


How do you ensure it’s consistent across your business?

What are the benefits of delivering great customer service?


This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.


  1. About the Course

  2. What is Customer Service

  3. The Goals of Great Customer Service

  4. Discovering and Understanding Customer Needs

  5. Delivering Maximum Levels of Customer Service

  6. Making Customers Feel Great From the Start

  7. Communication Skills

  8. Non-verbal Communication and Body Language

  9. Dealing with Customer Complaints




75 mins*


Approved by CPD

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

System requirements

MCQ Training Ltd

Aidan  House

Sunderland Road




Also at:

MCQ Training Ltd

The TAD Centre

Ormesby Road



Company Details:

Company Number: - 11792878

Telephone - 0191 265 3003

E Mail - info@mcqtraining.com

©2019 by MCQ Training