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Level 2 Diploma for Customer Service Practitioners


The City & Guilds Level 2 Diploma for Customer Service Practitioners qualification is for individuals working within a customer service environment. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

This qualification has been developed to support learners completing the Customer Service Practitioner Apprenticeship Standard and covers the knowledge and skills of the standard. The qualification can also be delivered as a stand-alone qualification, designed for those learners wishing to gain a nationally recognised qualification in customer service.


The qualification covers a range of topics:

  • Developing self to achieve targets and goals

  • Recognition of regulations and legislation within own organisation

  • Principles of business

  • Contributing to a customer focused experience

  • Providing customer service

  • Managing customer expectations




6-12 mths


Approved by City & Guilds

Access to a PC / LapTop

Internet connection

System requirements

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