top of page
Heart Shape Cookie Cutter

Level 2 Diploma in Business and Administration


The City and Guilds Level 2 NVQs in Business and Administration meet the needs of learners who wish to work or are already employed in, an administrative role. They provide the young or adult learner with a cohesive suite of qualifications that will enable them to develop a solid understanding of how to work and communicate in any business environment. These qualifications give them the opportunity to develop a broad skill set that will facilitate progression in the workplace and/or onto further learning and training.


With the Level 2 NVQ Award they will gain recognition of skills in a wide range of everyday administrative tasks e.g. using diary systems, document production, supporting meetings whereas the Level 2 NVQ  certificate and Diploma allow them to develop knowledge and skills in more challenging activities such as event co-ordination and project support and the chance to pursue more specialist routes such as HR administration. With the inclusion of optional IT units e.g. using database and word processing software the learner can tailor their NVQ to suit their individual role and the needs of their employer. 


These competence based qualifications replace the City & Guilds 4404 Level 2 NVQ in Business and  Administration which expires on 31 July 2010. These qualifications are based on national occupation standards developed by the Council for Administration (CfA) and were designed in collaboration with City & Guilds and other awarding organisations. They include imported units from e-Skills and the Institute of Customer Service (ICS).

Units achieved within the Level 2 Award can contribute towards the Level 2 NVQ Certificate and Diploma. The Level 2 NVQ Certificate is a component of the level 2 Apprenticeship in Business and Administration framework. The Level 2 NVQ Diploma is recognised as a proxy for the Level 2 NVQ Certificate within the framework.


To achieve the Level 2 NVQ Diploma in Business and Administration the learner must achieve:

• a minimum of 37 credits overall, of which a minimum of 24 credits must be at level 2

• 9 credits must be from the four mandatory units in Group A

• a minimum of 17 credits must be from optional units in Group B

• a maximum of 11 credits are allowed from optional units in Group C (this is not compulsory)




6-12 mths


Approved by City & Guilds

Access to a PC / LapTop

Internet connection

System requirements

bottom of page